Política de privacidad
Document updated and entered into force on May 19, 2018.
1. Who is responsible for the processing of your data? Smartcare Services S.L.
Store address: Huma-i EU C / Sant Antoni 65, Bajos, 17600 Figueres, Girona, Spain.
Tax address: Huma-i EU C / Pere III 60, 2, 17600 Figueres, Girona, Spain.
Phone: +34 872 723 214
We wish to inform you that Huma-i EU (Smartcare Services S.L) acts as the controller of the data files owned by Smartcare Services S.L.
2. What data do we process?
The data provided by the user through the use of our website or online store, hereinafter referred to as "the Platform":
And which correspond to the following personal data: e-mail, mobile phone, landline phone, name, surname, date of birth, address, post code, city, province, identity card number or residence card.
3. For what purposes do we process your personal data?
We process your data for the following purposes, according to the retention periods established and the limitations in terms of providing services, described below:
3.1. Manage the contracted services and bring the contractual relationship to a successful conclusion.
Failure to accept this purpose will imply that we will not be able to enter into the contract (s) to provide you with the services you are interested in.
To learn more about contracts: Terms of engagement.
The personal data provided will be kept for the duration of the commercial relationship.
3.2. Send you information and newsletters on products and services of our brands.
You can decide at any time if you want to receive our communications through the different contact methods you have provided, you can choose whether or not to receive our notifications in the registration form or through your profile.
Failure to accept this purpose will imply that we will not be able to provide you with information on our news, collections and events. For example, you will not be able to find out about our weekly offers, featured products, new arrivals, etc.
The personal data provided will be kept until you ask us to be deleted, as until then we will still consider you interested in belonging to the club.
3.3. Profiling and marketing
To this end, Smartcare Services S.L. collects and processes data relating to the analysis of purchases (quantity, frequency, data of the physical store in which you shop and / or of the online store, if you are a member of one or more of our Clubs, your interests and preferences): such information allows Smartcare Services SL to offer you products and services of interest to you.
The processing of data for profiling and marketing purposes is based on the legitimate interest of Smartcare Services S.L. To this end, Smartcare Services S.L. weighed the interests and rights of the data subjects, as well as the measures adopted by the data controller to fulfill the general obligations in terms of proportionality and transparency, and concluded that:
1.- the impact on the fundamental rights and civil liberties of individuals is limited;
2.- this treatment can reasonably be foreseen by the person concerned;
3.- the processing of data for the aforementioned purposes does not give rise to exclusion, discrimination, defamation or situations that endanger the reputation and / or the contractual power of the data subject.
If you believe that such processing may have an emotional impact on you due to the loss of control over your personal data as a data subject, you can exercise your right of access and / or opposition, as well as voluntary exclusion without having to provide any justification.
We inform you that you can limit this purpose by exercising your right to object by sending an e-mail to the following address: firstname.lastname@example.org
The personal data you provide will be kept until you ask us to be deleted, as until then we will still consider you interested in belonging to our online store customer group.
3.4. Send you notifications, notifying you of new information such as: the status of your orders, opportunities and / or exclusive promotions.
Otherwise, we will not be able to send you communications reporting new information on the status of your orders, opportunities and / or exclusive promotions. The personal data provided will be kept for the duration of the commercial relationship.
4. Who is the recipient of your data?
Smartcare Services S.L. never provides your personal data to third parties.
The only recipient of your data will be Smartcare Services S.L., as well as companies related to accounting, tax and legal management, which undertake to offer a quality service and to safeguard the data they use.
5. What are your rights when you provide us with your data?
You can contact us at any time to receive more information about your rights regarding the data you provide to us as a customer of our online stores.
You can also find information in the Citizen's Guide published by the Spanish Data Protection Agency through the following link:
Central offices: Tel. +34 872723214 or e-mail email@example.com
The rights it enjoys for the processing of personal data in relation to Smartcare Services S.L. I'm:
Right to request access to your personal data Right to request rectification or cancellation Right to request limitation of processing Right to oppose processing Right to data portability.
6. What does the right of access consist of?
You have the right to obtain from Smartcare Services S.L. confirmation of the processing of personal data concerning you and the following information: the purposes of the processing; the categories of data processed; the recipients or categories of recipients to whom the data have been or will be communicated; if possible, the period of time envisaged for the storage of personal data or, if this is not possible, the criteria used to determine this period.
In these cases, Smartcare Services S.L. will provide you with a copy of the personal data processed. In addition, if requested electronically, the information will be provided in a commonly used electronic format.
You can exercise this right every six months, unless there is a legitimate reason to request it more than once in the aforementioned six-month period.
Smartcare Services S.L. will inform you about the actions resulting from your request within one month (which can be extended for another two months in the case of particularly complex requests, an extension that we will communicate to you within the first month). If Smartcare Services S.L. will decide not to satisfy a request, we will notify you of this decision, indicating the reasons for the refusal, within one month from the date on which you submitted the request.
To request the exercise of the right of access, please send an e-mail to firstname.lastname@example.org or send a letter to Huma-i: C / Sant Antoni 65, Bajos. 17600 Figueres, Girona, Spain.
7. What does the right of rectification consist of?
You have the right to obtain from Smartcare Services S.L. the correction of inaccurate personal data concerning you. Furthermore, taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including through an additional declaration. To do this, you must indicate in your request which data it refers to and the correction to be made; must also provide us, if necessary, with the documentation that justifies the inaccuracy or incompleteness of the data processed.
To request the exercise of your right of rectification, please send an email to email@example.com o remite una carta a C/ Sant Antoni 65, Bajos. 17600 Figueres, Girona, España.
8. What is the right of cancellation, also known as the 'right to be forgotten'?
You have the right to obtain from Smartcare Services S.L. the deletion of personal data concerning you when one of the following circumstances arises: they are no longer necessary in relation to the purposes for which they were collected or processed; withdraw your consent and the processing does not have another legal basis; opposes the processing and other legitimate reasons for the processing do not prevail; have been treated illegally.
To request the exercise of the right of suppression, send an email to firstname.lastname@example.org or send a letter to C/ Sant Antoni 65, 17600 Figueres, Girona, Spain.
9. What does the right to limitation of processing consist of?
You will have the right to obtain from Smartcare Services S.L. the limitation of data processing when any of the following conditions are met:
a) when you have challenged the accuracy of your personal data, during the period that allows Smartcare Services S.L. verify their accuracy;
b) in the event that you consider that the treatment is illegal and Smartcare Services S.L. You have opposed the deletion of personal data and request instead the limitation of its use;
c) that Biocare Project Europe S.L. you no longer need the personal data for the purposes of the treatment, but you need them for the formulation, exercise or defense of claims;
d) in the event that you have objected to the treatment, while it is verified if the legitimate reasons of Smartcare Services S.L. prevail over yours.
When you have obtained the limitation of treatment in accordance with this section, you will be informed by Smartcare Services S.L. prior to the lifting of such limitation.
Smartcare Services S.L. will communicate any rectification or deletion of personal data or limitation of treatment to each of the recipients to whom the personal data has been communicated, unless it is impossible or requires a disproportionate effort. Smartcare Services S.L. will inform the interested party about said recipients, if you request it. To request the exercise of the right to object, send an email to email@example.com or send a letter to C/ Sant Antoni 65, Holanda. 17600 Figueres, Girona, Spain.
10. What does the right to data portability consist of?
You will have the right to receive the personal data that concerns you, that you have provided to Smartcare Services SL, in a structured format, for common use and mechanical reading, and to transmit them to another data controller without being prevented by Smartcare Services SL, when: the treatment is based on consent, and is carried out by automated means.
By exercising your right to data portability, you will have the right to have personal data transmitted directly from controller to controller when technically possible.
The exercise of this right shall be understood without prejudice to the powers granted by the right of suppression.
This right to portability will not apply to the treatment that is necessary for the fulfillment of a mission carried out in the public interest or in the exercise of public powers conferred on Smartcare Services S.L
The right to portability will not extend to the data that Smartcare Services S.L. had inferred from data derived directly from the use by Biocare Project Europe S.L. of the services provided. To request the exercise of the right of portability, send an email to firstname.lastname@example.org or send a letter to C/ Sant Antoni 65, 17600 Figueres, Girona, Spain.
11. What does the right of opposition consist of?
You will have the right to oppose the processing of data that concerns you, at any time, including profiling.
In case you exercise this right, Smartcare Services S.L. will stop processing your personal data, unless we prove compelling legitimate reasons for the processing to prevail over your interests, rights and freedoms, or for the formulation, exercise or defense of claims.
When the processing of personal data is for direct marketing (a form of advertising that uses one or more means to communicate directly with a target audience and obtain a measurable response from it), you will have the right to oppose the processing of the data at any time. that concern you, including profiling to the extent that it is related to the aforementioned marketing.
When you object to processing for direct marketing purposes, the personal data will no longer be processed for such purposes. To request the exercise of the right of opposition, send an email to email@example.com or send a letter to Humatech: C/ Sant Antoni 65, Holanda. 17600 Figueres, Girona, Spain.
12. What rights do you have in relation to automated individualized decisions?
In relation to automated individualized decisions, including profiling, you will have the right not to be the subject of a decision based solely on automated processing, including profiling, unless it is necessary for the conclusion or execution of a contract between you and Smartcare Services SL; is authorized by law and that also establishes adequate measures to safeguard the rights and freedoms and your interests, or if it is based on your explicit consent. In cases where it is necessary